Privacy Policy

1. Introduction

Body Connect Exercise Physiology (BODY CONNECT) is at time to time, required to collect, hold, use and disclose personal information relating to individuals (including, but not limited to, its clients, contractors, suppliers and employees) in the performance of its business activities. This document sets out BODY CONNECT’s policy about the protection of personal information, as under the Privacy Act 1998 (Cth) the (“Act”) and the Australian Privacy Principles (“APP”).

2. What Is Personal Information?

Personal information means information or an opinion (including information or an opinion forming part of a database), weather true or not, and whether recorded in a material from or not, about an individual whose identity is apparent or can reasonable be ascertained, from the information or opinion.

3. Sensitive Information

BODY CONNECT will only collect sensitive information where you consent to the collection of the information and the information is reasonably necessary for one or more of BODY CONNECT’s functions or activities. Sensitive information includes, but is not limited to information about religious beliefs, sexual preferences, health information, medications and racial or ethnic origin.

4. Kinds of information that Body Connect collects and holds

BODY CONNECT collects personal information that is reasonably necessary for one or more of its functions or activities. The type of information that BODY CONNECT collects and holds may depend on your relationship with them. You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service. We may collect additional information from time to time, including but not limited to when you provide feedback, when you provide information about your personal or business affairs, change your content or email preferences, respond to surveys, provide financial or credit card information, or communicate with our customer support.

5. How Body Connect collects personal information

BODY CONNECT must collect personal information only by lawful and fair means. Body Connect will collect personal information directly from you if it is reasonable or practicable to do so. Body Connect may collect personal information in some ways, including without limitation: a) Referrals from other healthcare providers b) Through information forms c) By email of other written mechanisms d) Over a telephone call e) In person.

6. Purposes for which Body Connect holds, uses and discloses personal information

BODY CONNECT will collect personal information if it is reasonably necessary for one or more of its functions or activities. The main purpose for which BODY CONNECT may collect, hold, use and disclose personal information may include but are not limited to:a) Provision of servicesb) Customer service managementc) Business relationship managementd) Surveys and general research BODY CONNECT may also collect, hold, use and disclose personal information if you consent or if required or authorised by law.Your data is held within our third-party practice management system Halaxy PTY LTD (ACN: 38 633 220 612) for the purpose of managing your client file. Halaxy’s privacy policy can be accessed here: https://www.halaxy.com/article/privacy
Direct marketing:a) BODY CONNECT may use or disclose personal information (other than sensitive information) about you for direct marketing (for example, advising you of new goods and services being offered by BODY CONNECT).b) BODY CONNECT may use or disclose sensitive information about you for direct marketing if you have consented to the use or disclosure of the information for that purposec) You can opt out of receiving direct marketing communications from BODY CONNECT by contacting BODY CONNECT directly in writing, or if permissible, accessing BODY CONNECT’s website and unsubscribing appropriately.

7. Disclosure of Personal Information

BODY CONNECT may disclose your personal information for any of the purposes for which it is collected, or where it is under a legal duty to do so. Disclosure will usually be internally and to related entities or third parties such as other health care providers or contracted service suppliers. Before BODY CONNECT discloses personal information about you to a third party, BODY CONNECT will take steps that are reasonable in the circumstances to ensure that the third party does not breach the APPs about the information.

8. Access to personal information

If BODY CONNECT holds personal information about you, you may request access to that information by putting the request in writing and sending it to the Director. BODY CONNECT will respond to any request within a reasonable period, and a charge may apply for giving access to the personal information. There are certain circumstances in which BODY CONNECT may refuse to grant you access to the personal information. In such situations, BODY CONNECT will give you written notice that sets out: a) The reasons for the refusal b) The mechanisms available to you to make a complaint.

9. Correction of personal information

If BODY CONNECT hold personal information that is inaccurate, out-of-date, incomplete, irrelevant or misleading, it must take steps as are reasonable to correct the information. If BODY CONNECT holds personal information and you make a request in writing addressed to the Director to correct the information, BODY CONNECT must take steps as are reasonable to correct the information and respond to any request within a reasonable period. There are certain circumstances in which BODY CONNECT may refuse to correct the personal information. In such situations, BODY CONNECT will give you written notice that sets out:a) The reasons for the refusalb) The mechanisms available to you to make a complaint. If BODY CONNECT corrects personal information that it has previously supplied to a third party and you request us to notify the third party of the correction, BODY CONNECT will take such steps as are reasonable to give that notification unless impracticable or unlawful to do so.

10. Integrity and security of personal information

BODY CONNECT will take such steps (if any) as are reasonable in the circumstances to ensure that the personal information that it collects is accurate, up-to-date and complete. BODY CONNECT must take steps as are reasonable in the circumstances to protect the personal information from misuse, interference, loss and unauthorized access, modification or disclosure. To prevent unauthorised access or disclosure of personal information, BODY CONNECT have physical, electronic and managerial procedures in place to safeguard and protect personal information from misuse, interference, unauthorised access, modification and disclosure. The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of personal information that you transmit to us, or receive from us. While measures are taken to safeguard against unauthorised disclosures of personal information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy. In the event of a data breach, BODY CONNECT will notify you as soon as reasonably practicable.

11. Complaints

Individuals have a right to complain about BODY CONNECT’s handling of personal information if the individual believes BODY CONNECT has breached the APPs. Complaints should be made in writing to the Director of BODY CONNECT in the first instance. Complaints will be dealt with in accordance with BODY CONNECT’s complaints procedure and BODY CONNECT will provide a response within a reasonable period. Individuals who are dissatisfied with BODY CONNECT’s response to a complaint may refer the complaint to the Office of the Australian Information Commissioner.

12. Website

When you visit BODY CONNECT’s website (www.bodyconnecttas.com.au) we may collect certain information including but not limited to browser type, operating system or website visited immediately before coming to our site. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service. BODY CONNECT may use cookies on our website. Cookies are small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Your can choose to accept or reject cookies through your browser settings. Cookies may be used to analyses website traffic and may be used to serve relevant ads to website visitors through third party services. These ads may appear on this website or other websites you visit. BODY CONNECT’s website may from time to time have links to other websites not owned or controlled by BODY CONNECT. These thinks are provided for your convenience only. Links to third-party websites do not constitute sponsorship or endorsement or approval of these websites. BODY CONNECT is not responsible for the privacy practices or collection of personal information of other websites.